Privacy Policy
1. About This Policy
This policy explains when and why Cylinder Lifter LLC ("we", "us", "our") collects personal information about our customers, visitors, subscribers and business partners, how we use it, how we keep it secure, and your rights in relation to it.
We may amend this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our website after changes are posted constitutes acceptance of the revised policy.
2. Who We Are
We are Cylinder Lifter LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States.
You can contact us at sales@cylinderlifter.com.
3. Information We Collect
- Contact and enquiry data: name, email address, phone number, company name and location, submitted through our forms (Contact Us, Get a Quote, Warranty Registration).
- Order data: billing and shipping details, and order history, where you make a purchase.
- Anonymous usage data: browser type, pages visited and length of visit, used for website traffic and statistics.
We do not knowingly collect personal information from children under 13. Our website and services are not directed to children, and we ask that no one under the age of 18 submit personal information through our website.
4. How We Use Your Information
- To respond to enquiries and provide quotes, sales support, and customer service.
- To process and fulfil orders, including shipping and warranty registration.
- To maintain records of our distribution and sales network.
- To understand website traffic and improve our website.
- To comply with our legal and tax obligations.
5. Sharing Your Information
We do not sell your personal information. We do not share your personal information with third parties for their own marketing purposes.
We may share personal information with service providers, distributors and subcontractors who perform services on our behalf (for example, shipping carriers or payment processors), and only to the extent necessary for them to provide that service. We may also disclose information where required to do so by law.
6. Data Security
We use generally accepted technical and organizational measures to protect personal information from loss, misuse, or unauthorized access, alteration, or destruction. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security. Online payments are processed through a recognized secure payment provider.
7. How Long We Keep Your Information
We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required to meet our legal, tax and accounting obligations. Financial information is securely destroyed once it is no longer needed.
8. Your US Privacy Rights
Depending on the state where you reside, you may have rights under state privacy laws (such as the California Consumer Privacy Act and similar laws in other states), including the right to:
- Know what personal information we have collected about you.
- Access a copy of your personal information.
- Request correction of inaccurate personal information.
- Request deletion of your personal information, subject to certain exceptions.
- Not be discriminated against for exercising your privacy rights.
We do not sell or share personal information for cross-context behavioral advertising. To exercise any of these rights, contact us at sales@cylinderlifter.com. We may need to verify your identity before responding.
9. Cookies
Cookies are small pieces of data stored in your browser. We use cookies where necessary for the website to function correctly. If we introduce analytics or advertising cookies in future, we will update this policy and, where required, provide a cookie consent tool.
10. Contact Us
If you have questions, comments or requests regarding this policy or our data practices, please contact us at sales@cylinderlifter.com.